Click here to go directly to login in the future.
Once you have Code42 properly installed on your device, your files will be automatically saved to the Code42 cloud. As you're updating files, a new version of the file will be uploaded every 15 minutes.
FREQUENTLY ASKED QUESTIONS
Toggle ItemWhat is Code42?
Code42 is a workstation backup software that is available for Windows, Macintosh, and Linux machines.
Code 42 is designed to protect critical data on university laptop and desktop computers. This solution backs up data files on these devices at regular intervals—whether the computer is physically located on campus or off campus. Workstation Backup allows you to backup files to a network storage as well as local hard drives.
In addition to backing up your files, Code 42 (CrashPlan) is designed to allow you the convenience of restoring your own files without assistance.
Toggle ItemWhat is the difference between Code 42 and Workstation Backup?
Workstation Backup is the OIT product offering, and Code 42 (CrashPlan) is the software used to accomplish the workstation backup.
Toggle ItemCan I use Code 42 on my home computer?
The BYU funded Code 42 (CrashPlan) backup service is intended for BYU-owned computers and we do not offer a home version of Code 42 (CrashPlan).
Toggle ItemHow do I know that Code42 is working?
By running the Code42 program on your computer, you can see the last time a backup was performed.
- Run Code42
- Select the Details button next to the name of the machine that you are checking. On this page information containing the last time it backed up to the Code42 server, when it is backing up next, and how much data has been backed up will be displayed.
- Exit the Code42 application. It will continue running in the background performing backups.
Toggle ItemDoes Code42 work off-campus?
Yes. Code42 can perform backups of your computer from any location with an Internet connection.
Toggle ItemWhat files does Code42 back up?
By default, Code42 backs up files from a user's home directory. This includes files on the Desktop and inside Documents folders.
By default, we have chosen to be very limited in what we exclude. We do exclude some cache files, temp files, and directories, but overall, we backup just about everything. We ask that users be judicious in choosing which files to backup and to work with their CSR to create a local backup set for personal files if needed, so that valuable server space can be reserved for university data.
Toggle ItemHow often does Code42 check for new files or changes to back up?
Code42 checks for new and modified files every 15 minutes and sends them to the server right away.
Files that still reside on your system are stored indefinitely on the backup server. Whenever a file is changed, a new version is captured and backed up every 15 minutes. Code 42 (CrashPlan) stores a number of versions of each file, based on the age of the revision.
- A 15-minute snapshot every day
- A 2-hour snapshot for up to 7 days (not including today)
- A weekly snapshot for up to 90 days
- A monthly snapshot for older than 90 days
- A yearly snapshot for older than one year
- Files that you have deleted from your system are kept on the backup system for 90 days.
Toggle ItemWhere does Code42 send a copy of my files?
Code42 sends an encrypted copy of your files to the Code42 cloud.
Toggle ItemHow long will it take for my initial Code42 backup to run?
The initial backup time varies depending on the speed of the computer, the network connection, and the amount of data being backed up. Most computers left plugged into the campus network and unattended should be able to back up in 24 hours or less. Computers backing up from the wireless network or from a home network may take longer.
You can shut your computer down during the initial backup, and Code42 will resume from where it left off next time your computer is turned on. Of course, the initial backup will be faster if the computer isn't interrupted during the process.
Toggle ItemHow do I restore files from the desktop app?
To restore files from the desktop app, click the blue “Restore Files” button. Find your desired files and click the checkbox to the left of the file name. Click the blue “Restore Files” button and choose your desired destination for your files. Click “Go”.
Visit here for Code42’s detailed instruction and a video on how to restore files from the desktop app.
Toggle ItemHow do I restore files from the online console?
To restore files from the online console, log in to the Code42 console. Sign in with your account credentials. Select your device and then click the Restore button. Find your desired files and click the checkbox to the left of the file name. Click the “Restore” button. In the bottom left corner, you will see a small box that shows your restore is finished. Click the “Click here to download” link and your computer will download your file.
Visit here for Code42’s detailed instruction and a video on how to restore files from the online console.
Toggle ItemHow do I restore my whole computer?